What are Characteristics/Features of Effective Organizational Communication? or 7cs of effective communication

the best communicators on their part must exhibit certain characteristics which enable them to maximise their abilities. Some of them include:

 1. Good listening skills – 

In order for a communication to be effective it is essential to develop a good listening skill rather than speaking skills. It is important to hear the other person in order to avoid premature evaluation and verbal conflicts. 

2. Open Minded – 

While communicating people must keep an open mind and accept that they too could be wrong. Hence it is essential to keep an open mind and learn from others.

 3. Being attentive – 

During communication it is essential to be attentive and listen to the communicator patiently without fidgeting or being distracted

 4. Participating – 

Just like being a good listener is essential it is also necessary to participate and show interesting the discussion.

Seven Cs of Effective Communication

Effective communication is crucial for the success of any organization. Poor communication can lead to misunderstandings, low productivity, and employee turnover. To convey messages effectively, businesses rely on the 7 Cs of Communication:

1. Clarity:
   Messages should be clear and easy to understand, leaving no room for assumptions.

   • Incorrect: “The company received a new order.”
   • Correct: “The company received an order for 150 tyres from JVC Ltd.”

2. Conciseness:
   Messages should be short and to the point, avoiding unnecessary details.

   • Incorrect: “We plan to expand by opening a new branch in Kolkata.”
   • Correct: “We’re opening a new branch in Kolkata.”

3. Courtesy:
   Always use polite and respectful language to maintain good relationships.

   • Incorrect: “Your team always ignores our requests.”
   • Correct: “I understand your team is busy. Could you collaborate with us on this urgent project?”

4. Correctness:
   Use proper grammar and avoid typos to ensure accuracy and credibility.

   • Incorrect: “This weak expenses increased by 6.5%.”
   • Correct: “This week’s expenses increased by 6.5%.”

5. Completeness:
   Provide all necessary details for the receiver to act on.

   • Incorrect: “There is a meeting tomorrow.”
   • Correct: “There is a meeting tomorrow at 7:00 pm in Conference Room 5 to discuss strategies.”

6. Concreteness:
   Be specific and factual to avoid confusion.

   • Incorrect: “Costs have increased.”
   • Correct: “Costs have increased by 30% and need to be reduced by 15%.”

7. Coherence:
   Keep the message logical and organized for better understanding.

• Incorrect: “The due date is extended. They want a meeting.”
• Correct: “The due date is extended because they requested a meeting to discuss product issues.”

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8). Consideration:
Think about how the receiver will feel before sending a message.

• Incorrect: “Your presentation was terrible.”
• Correct: “Let’s review your presentation together to make it better.”